Information Systems Officer

### Org. Setting and Reporting This position is located in the Enabling and Outreach Service (EOS), Office for Supply Chain Management (OSCM), Department of Operational Support (DOS). This position is based in Brindisi, Italy. The Department of Operational Support was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including other departments, offices-away-from headquarters, field missions, and regional commissions. The Office of Supply Chain Management includes the Office of the Assistant Secretary-General for Supply Chain Management, the Logistics Division, the Procurement Division, the Uniformed Capabilities Support Division, Global Service Centre, Aviation Safety Section and the Enabling and Outreach Service. The EOS provides supply chain enabling services through developing performance management metrics, reporting, operational guidance, as well as ensuring operational sustainment and continuous improvements for Umoja supply chain management system functionalities for the United Nations (UN) Secretariat globally. The Information Systems Officer reports to the Chief or designated official. ### Responsibilities Within limits of delegated authority, the Information Systems Officer will be responsible for the following duties: • Manages projects involving feasibility studies, systems analysis, business analysis, design, development of information systems and/or, participates as a member of a team with responsibility for implementation, sustainment and continuous improvement of Umoja and other supply chain systems and technologies. • Develops detailed system and other functional specifications and user documentation for major supply chain systems. • Provides specialized advice and business operational support (iNeed Tier 2b) to users on Umoja supply chain processes, analyzing business requirements and defining these into configuration changes, enhancements or new applications; determines application systems integration and linkage issues. • Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of systems, etc. • Develops, tests and maintains technology solutions that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues. • Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing. • Develops training materials, operating and user manuals; trains staff in Umoja supply chain systems. • Develops change management, user adoption and knowledge transfer plans and ensures appropriate planning, implementation and training of those responsible. • Researches, analyzes and evaluates new technologies and makes recommendations for their deployment. • Participates in business analysis, technology analysis, testing, reports and papers on systems-related topics, system requirements, information strategy, etc. • Facilitates communications between the Functional-Subgroup for Supply Chain, DOS business pillars, and its client entities for good client feedback. • Provides guidance to, and may supervise, new/junior staff, consultants, etc. • Performs other duties as required. ### Competencies • Professionalism: Knowledge of information technology/information management, particularly in systems analysis, database design and programming. Knowledge of several high level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; knowledge of the organization's information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. ### Education Advanced university degree (Master’s degree or equivalent degree) in computer science, information systems, mathematics, statistics, supply chain management, business administration or management, logistics management, or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. ### Job - Specific Qualification Not available. ### Work Experience • A minimum of five years of progressively responsible experience in planning, design, development, and testing of enterprise resource planning (ERP) systems in supply chain management, logistics or procurement modules is required. • Experience as a Functional Expert (in SAP) in business process analysis, defining process improvement, and change management for implementing logistics execution, inventory/warehouse management systems , requestioning and purchase order systems and related processes for field operations (inclusive of peacekeeping, special political missions or similar international operations) is required • Experience in creating and managing Business Requirement Documents (BR) for the change governance control process for continuous improvement of enterprise resource planning (ERP) systems in supply chain management, logistics or procurement modules is required. • Experience as a technical expert in major post-implementation support initiatives for Umoja (or similar SAP system) supply chain operational sustainment, and end-to-end supply chain process review and analysis, is desirable. • Experience in Change Management for complex (SAP based) ERP supply chain systems and processes, including training and deployment support, is desirable. • Experience in providing Enterprise Resource Planning (SAP) Tier 2b production support for supply chain management modules is desirable. • Experience with management and configuration of master data in supply chain management is desirable. ### Languages English and French are the working languages of the United Nations Secretariat. 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