Manager Payroll and Analytics, Amman

## Manager Payroll and Analytics, Amman - Organization:UNRWA - United Nations Relief and Works Agency for Palestine Refugees in the Near East - Office:UNRWA Amman, Jordan Org. Setting and Reporting:UNRWA, the largest United Nations operation in the Middle East with over 25,000 staff and complementary personnel across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent reports to the Chief HR Operational Services Division. Responsibilities:Provides Leadership and oversight of Agency-wide payroll and posting operations to ensure full accuracy operations, timeliness, and compliance with Agency policies and statutory requirements. Leads the monitoring and annual distribution of Provident Fund accounts, implements robust internal controls, and oversees the continuous improvements to payroll systems and processes. Provides authoritative advice and guidance to HQ and field teams on system use, compliance standards, and risk mitigation, ensuring the integrity and reliability of all payroll-related activities. Leads the organization's people analytics function by delivering strategic, data-driven intelligence to HR leadership; oversees compliance monitoring; oversees the development of dashboards and delivers ad hoc data-analysis to provide deeper insight in HR issues; provides evidence-based recommendations, statistical models, and risk and cost assessments to inform policy formulation and management decision-making; Coordinates responses to external and internal auditors. Manages HR digitization and automation initiatives to optimize service delivery and operational efficiency across HRD. Oversees the execution of automation projects, ensuring alignment with departmental priorities and broader organizational strategies. Champions continuous process enhancement and innovation. Leads HR communication and partnership initiatives to strengthen collaboration between HQ departments and field offices; organizes and delivers training for HR business partners; facilitates feedback and service improvement through surveys, consultations, and roundtable discussions. Coordinates implementation of the Agency's Gender and Disability initiatives; maintains the Gender Parity Dashboard and reporting tools to monitor progress toward 2028 targets; collaborates with field offices and departments to ensure compliance with the Gender Work Plan and promotes inclusivity across HR processes. Advises Chief HR Operational Services Division and senior management on HR system enhancement, data analytics, and automation policy integration. Contributes to policy development, standard operating procedures, and change management frameworks. Competencies:UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. - Applying Technical Expertise - Analyzing - Planning and Organizing - Creating and Maintaining Impact and Partnership - Delivering Results Education:Advanced university degree (Master's or equivalent) from an accredited educational institution in public or business administration, human resources management, or a related discipline. Professional project management certification. Job - Specific Qualification:Not available. Work Experience:Advanced university degree (Master's or equivalent) from an accredited educational institution in public or business administration, human resources management, or a related discipline is required. Professional project management certification is required. At least seven years of progressively responsible relevant experience in human resources management is required. Three years or relevant experience at a supervisory level in a large international, governmental or commercial organization, specifically in HR management involving Payroll and HR automation and innovation initiatives is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport, or a national identity number is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Detailed knowledge of UN and/or UNRWA Regulations, Rules and Directives, and of the sources from which they are compiled is desirable. Working knowledge and experience in the Middle East, and knowledge of Middle Eastern culture is desirable. Experience with R, SPSS, SAS or similar statistical software is desirable. Monitoring & Evaluation certification is desirable. Languages:English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).Required LanguagesLanguageReadingWritingListeningSpeakingEnglishUN Level IIIUN Level IIIUN Level IIIUN Level III Assessment:Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special Notice:Type of Contract and duration: 1 year, with the possibility of further extension. Only applications that have been fully completed in UNRWA's online e-recruitment system Inspira will be considered and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening. All university degrees must also be stated, where applicable. UNRWA personnel must ensure adding their contract type and grade level. Given the large pool of applicants, only shortlisted candidates will be contacted for further assessment. Providing incorrect or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, ClearCheck and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with