SENIOR PROGRAMME MANAGEMENT OFFICER, ADMINISTRATION

### Org. Setting and Reporting This position is located in the Facilities and Commercial Activities Service (FCAS) in the Division of Administration (DOA) at UN Headquarters New York. The focus of this job is to guide, support, coordinate and monitor the implementation of the UN80 Travel Processing Consolidation Project. The Senior Programme Management Officer reports to the Chief of FCAS. The Department of Operational Support (DOS) provides operational support to UN Secretariat entities globally, including advisory, operational and transactional support services and, where needed, exercises delegated authority on behalf of clients. DOS supports the entire UN Secretariat, consisting of almost 100 entities located around the globe. The Facilities and Commercial Activities Service (FCAS) operates the Headquarters complex, striving to provide effective and efficient planning, management, maintenance and operation for all existing physical facilities and assets at the UN Headquarters, New York. FCAS also supports office and conference facilities, property management, travel and transportation services, archives and records management, mail and pouch operations, catering, giftshop and the United Nations Postal Administration. ### Responsibilities Within delegated authority, the Senior Programme Management Officer will be responsible for the following duties: • Takes the lead to monitor and provide Secretariat-wide programme coordination, including evaluation of the UN Secretariat travel consolidation project in Phase 1 and Phase 2; directs subordinates in project development, implementation, monitoring and assessment; directs the review of relevant documents and reports; identifies priorities, problems and issues to be addressed and recommends corrective actions; liaises with relevant parties; identifies and initiates follow-up actions. • Guides the consolidation project and evaluation and presents information gathered from diverse sources such as potential future travel hubs, technology partners, and other UN agencies, funds and programmes who have or are consolidating their global travel operations. • Coordinates consolidation development activities; reviews the assessments of issues and trends, preparation of evaluations or research activities and studies for sourcing of global travel vendors. • Undertakes survey initiatives; guides the design of data collection instruments; reviews, analyzes and interprets responses, identifies problems/issues and prepares conclusions. • Supervises preparation of various consolidation recommendations and its implementations in written outputs, e.g. baseline data, consolidation progress analysis, substantial sections of reports and studies on streamlining travel operation and cost recoveries, etc. • Directs substantive support to consultative and other meetings, conferences, etc., to include proposing agenda topics, identifying participants, preparation of documents and presentations, etc. • Manages outreach activities to standardize travel processes, application of airline discount agreements, and interpretation of policies; designs and conducts training workshops, seminars, online courses etc., delivers presentations on assigned topics/activities as needed to ensure the success of the consolidation project. • Coordinates activities related to budget and funding (programme/project preparation and submissions, progress reports, financial statements, cost recovery model etc.) and ensures the timely submission of related documents/reports (cost planning and recovery, work programme, programme budget, performance etc.). • Serves as an effective spokesperson and establishes collaboration and partnerships with key officials at all levels inside and outside the organization. • Ensures effective utilization, supervision and development of the travel consolidation project management office staff; Guides, evaluates and mentors staff. • Leads the team members’ efforts to collect and analyze data and provides insight into identifying trends or patterns for data-driven planning, decision-making, presentation and reporting. Ensures that everyone can discover, access, integrate and share the data they need. • Performs other duties as required. ### Competencies - Professionalism Ability to identify key strategic issues, opportunities and risks. Ability to generate and communicate in a broad and compelling organizational direction. Ability to communicate clearly links between the Organization’s strategy and the work unit’s goals. Demonstrated ability to provide innovative technical leadership by performing and/or overseeing the planning, development, and management of operation. Demonstrated ability to negotiate and apply good judgment. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Able to analyze and interpret data in support of decision-making and convey resulting information to management. Communication Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. - Teamwork Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. - Leadership Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. - Judgement/decision making Identifies the key issues in a complex situation and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary. ### Education Advanced university degree (Master’s degree or equivalent) in business administration, management, economics or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. ### Job - Specific Qualification Not available. ### Work Experience A minimum of ten (10) years of progressively responsible experience in corporate travel project or programme management, administration or related area is required. At least ten (10) years of progressively responsible experience in developing and implementin