Programme Management Officer, Administration

### Org. Setting and Reporting The Department of Operational Support (DOS) provides end-to-end operational support, advisory services and other solutions to the operating entities across the Secretariat, including other departments, offices-away-from-headquarters, field missions, and regional commissions. The Capacity Development Operational Training Service (CDOTS) provides operational training, including training on enterprise resource management system and leads as the main facilitator of business process management activities in the UN Secretariat. This position is located within the Capacity Development and Operational Training Service (CDOTS)/Department of Operational Services (DOS). The incumbent reports to the Chief of Service, CDOTS/DOS. ### Responsibilities Within delegated authority, the Programme Management Officer will be responsible for the following duties: • Participates in the development, implementation and evaluation of learning and development (L&D) projects; manages, maintains and scales L&D project development and implementation; reviews relevant guidance products; identifies problems and issues to be addressed and proposes corrective actions; coordinates with Subject Matter Expert (SME) focal points and DOS clients; identifies and tracks follow-up actions with respect to L&D products • Performs consulting assignments, in collaboration with the client, by planning facilitating workshops, through other interactive sessions and assisting in developing the action plan the client will use to manage the change • Researches, analyzes and presents information pertaining to DOS Clients L&D needs gathered from diverse sources • Assists in development for the UN L&D-focused strategy in collaboration with partners and stakeholders throughout the Secretariat, including the review and analysis of issues and trends related to L&D, preparation of evaluations or other research activities and studies in relation to fostering a knowledge sharing culture • Undertakes survey initiatives with respect to L&D; designs data collection tools as part of the UN Campus; reviews, analyzes and interprets responses, identifies problems/issues and prepares conclusions • Prepares various written outputs, e.g. notes, memos, draft background papers, strategy documents, trend analysis, sections of reports for L&D as required • Provides substantive support to L&D related consultative and other meetings, conferences, etc., to include proposing agenda topics, identifying participants, preparation of documents and presentations, etc. • Undertakes outreach activities; conducts training workshops, seminars, etc.; makes presentations on assigned topics/activities • Coordinates activities related to L&D budget and funding (programme/ project preparation and submissions, progress reports, financial statements, etc.) and prepares related documents/reports (pledging, work programme, programme budget, etc.) • Work closely with OICT on the maintenance, upkeep, and subsequent phases and expansion of L&D platforms • Performs other duties as required ### Competencies PROFESSIONALISM: Knowledge of learning and development concepts. Ability to conduct training or learning needs assessments. Ability to develop training and or learning and development programmes. Ability to deliver train the trainer programmes. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. ### Education An advanced university degree (Master's degree or equivalent) in business administration, management, human resources, economics or a related field is required. A first-level university degree with relevant work experience may be accepted in lieu of an advanced university degree in the specified fields of studies. ### Job - Specific Qualification Not available. ### Work Experience A minimum of five years of progressively responsible experience in project or programme management, administration, learning and development or related area is required. Experience designing training programs with an e-learning component is required. Experience conducting training / learning needs assessments is required. Experience working in a learning and development capacity for an international organization is required. Experience conducting Train the Trainer programmes is desirable. ### Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required Languages Language Reading Writing Listening Speaking English UN Level II UN Level II UN Level II UN Level II ### Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. ### Special Notice Appointment or assignment against this position is for an initial period of one year. This post is financed by the Support Account. The appointment or assignment and renewal thereof are subject to the availability of the post or funds, budgetary approval or extension of the mandate. Pursuant to section 7 .11 of ST/ Al/2012/2/Rev .1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to n