Business Analyst (Fixed - Term)

What we doSince 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.PurposeWithin the Business Transformation Team, the position evaluates business requirements and their association with the employee case management tool.They are responsible for planning, overseeing, and leading projects from ideation to completion.They support the HR Shared Services management in ensuring that the HR processes are mapped in a consistent and comprehensive manner, and in streamlining them constantly to ensure the efficiency of the services delivered.Accountabilities & functional responsibilitiesProcess managementEnsures overall management of processes, their consistency, and the efficiencyIdentifies as-is and to-be scenario and perform gap analysisMaps and deploys HR business processesReviews templates prior their approval by Framework, Risk & Assurance (FRA)Ensures solutions meet business requirements and quality standards by collaborating with Process owners, Quality Assurance Officer, and other stakeholdersLeads ongoing reviews of business processes and develop optimization strategiesBusiness DevelopmentGathers and document requirements to develop the ticketing tool and secures approval from stakeholdersPrioritizes requirements based on business needsReviews test cases prior actual user acceptance testing (UAT)Performs UAT and coordinates issues with HRIS L2 and L3Maps Employee Case Management processes and shares communication materials with impacted teamsCreates and maintains templates as agreed with process owners and in accordance with the standards set by FRAProject managementCoordinates with line manager and project manager to define project’s scope and goalsUnderstands the tool and its functionalities in order to design the to-be processes with the stakeholders concernedCoordinates with project staff and ensures completion of project deliverables in a thorough and timely mannerPlans and schedules project timelines and carry out risk assessmentAssesses and understands stakeholders’ constraints and appetite for change and creates communication plan to commonly build solutionsManages change with the Change Officer by emphasizing need to change and how to address it, documenting to-be processes, conducting trainings, and monitoring progressProvides post-go live support to make the change stickOur valuesAt the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit thisReports to (role)Functional Project AdviserPeople management responsibilitiesNoRelationshipsInternally, interacts with users, business process owners and heads of programmes in HQ and coordinators in the field.Certifications / Education requiredUniversity degree or equivalent.Excellent command of English. Knowledge of French is an asset.Computer proficiency.Professional experience requiredBachelor's Degree required3 to 5 years’ experience in a business analyst role, or similarProven functional experience in delivering and supporting at least one of the following in a multi-organisation and multi-national environment: processes description and mapping, shared services, project management, operational efficiencyLean Six sigma or process management certification is an advantageSolid understanding of project managementExcellent interpersonal skills and capacity for collaborative teamwork across disciplines,Excellent conceptual and organizational skills, robust planning disciplineAmenability to report onsite in Makati City, PhilippinesAmenability to work on a fixed - term employment (12 months) Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.