Director, Technology, D2

DEADLINE FOR APPLICATIONS 8 November 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFPThe World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.To learn more about WFP, visit our website:https://www.wfp.organd follow us on social media to keep up with our latest news:YouTube,LinkedIn,Instagram,Facebook,Twitter,TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to theTerms and Conditionssection of this vacancy announcement). THE TECHNOLOGY DIVISION (TEC) Technology is at the heart of WFP's ability to directly deliver food assistance and services to over 115 million bene?ciaries. Through digital technology and connectivity, WFP rapidly reaches and responds to the needs of some of the most vulnerable people and places affected by crisis.As the leading international humanitarian actor present in over 85 countries, WFP operates one of the world's most complex and challenging IT environments - delivering reliable technology services from con?ict zones to remote ?eld locations, often in areas with limited infrastructure and high security risks. THE ROLE WFP seeks a Director of Technology Operations to ensure the reliability, security, and operational excellence of WFP's global technology infrastructure and services. This role is the operational backbone of WFP's digital capabilities - keeping systems running, protecting data and assets, and enabling 17,000+ staff to work effectively regardless of location or crisis context.As Director of Technology Operations, you will report to the Assistant Executive Director, Workplace & Management (AED, WM) with a close working partnership with the Chief Digital & AI Of?cer. You areaccountable for operational excellence in technology delivery - ensuring WFP's critical systems are available, secure, compliant, and performant 24/7/365.This is not an innovation-driven role - this is an operational excellence and risk management role. Your success is measured by uptime, security posture, user satisfaction, cost ef?ciency, and business continuity - the key pillars that underpin rapid digital innovation. You will enable transformation by providing the stable, secure technical foundation upon which new capabilities can be built. Primary Accountability: Deliver reliable, secure, and cost-effective global technology operations that enable WFP staff to work seamlessly across geographies and emergency contexts, with zero tolerance for major security breaches or prolonged system outages affecting humanitarian operations. KEY ACCOUNTABILITIES(not all-inclusive, within delegated authority): Global IT Operations & Service Delivery (35%) - Oversee end-to-end IT service delivery ensuring WFP's business-critical systems are available, performant, and reliable - Manage global IT infrastructure including data centers, cloud services, networks, telecommunications, and end-user computing - Ensure ?eld-?rst operating model with robust connectivity and IT support reaching country of?ces and emergency operations - Lead IT service management functions (service desk, incident management, problem management, change management) achieving high user satisfaction - Manage vendor relationships for infrastructure, applications, and services ensuring value for money and contract compliance - Drive continuous improvement in operational ef?ciency, automation, and service quality Cybersecurity, Risk & Compliance (25%) - Establish and maintain comprehensive cybersecurity program protecting WFP systems, data, and users from evolving threats - Lead threat detection, vulnerability management, and incident response capabilities appropriate to WFP's high-risk operating environment - Ensure compliance with UN cybersecurity frameworks, data protection regulations, and WFP policies - Conduct regular risk assessments and security audits, remediating vulnerabilities proactively - Build security awareness and capability across WFP staff and technology teams - Serve as WFP's primary liaison with UN system cybersecurity coordination mechanisms Business Continuity & Disaster Recovery (15%) - Design and maintain business continuity and disaster recovery capabilities ensuring WFP can continue operations during crises - Conduct regular disaster recovery testing and tabletop exercises - Ensure data backup, redundancy, and recovery capabilities meet WFP's operational requirements - Coordinate technology aspects of business continuity planning with organizational resilience efforts Enterprise Architecture & Platform Management (15%) - Oversee enterprise architecture ensuring WFP's technology landscape is integrated, scalable, and aligned with business needs - Manage core enterprise platforms (ERP, HR systems, ?nance systems, collaboration tools) - Partner with Chief Digital & AI Of?cer to ensure new transformation initiatives are technically sound and operationally sustainable - Drive platform integration and interoperability, reducing fragmentation and technical debt - Establish and enforce technical standards, governance, and architectural principles Technology Portfolio & Financial Management (10%) - Manage TEC technology budget (approximately $82M) ensuring disciplined ?nancial stewardship and value for money - Lead technology portfolio management, prioritizing investments based on risk, business value, and operational necessity - Monitor and optimize technology costs including infrastructure, licenses, and services - Ensure transparent reporting on technology spend, performance, and value delivery - Manage TEC procurement activities in compliance with WFP and UN regulations Leadership & Team Development - Lead, develop, and inspire a globally distributed technology operations team of around 300 headquarters staff and 1,600 ?eld personnel - Foster a culture of operational excellence, accountability, customer service, and continuous improvement - Build technical capability and career development pathways for IT operations professionals - Ensure appropriate skills, capacity, and organizational structure to meet WFP's operational technology needs - Partner collaboratively with Chief Digital & AI Of?cer ensuring alignment between operations and transformation QUALIFICATIONS AND EXPERIENCE Education:Advanced university degree in computer science, information technology, engineering, or related technical ?eld. First university degree with