Monitoring & Evaluation Team Leader-program support office-For internal candidates-FO West bank

### Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent of this post: 1.Supervisor: Head, Field Programme Support Officer (FPSO), P4 2.Supervisees: Directly supervises a range of posts and provides technical guidance to members of the Monitoring and Evaluation (M&E) Team ### Responsibilities The incumbent: 1.Managers, coaches, and supervises the Monitoring and Evaluation (M&E) team, overseeing day-to-day operations. Provides strategic guidance and coordination for M&E activities, assigning roles and responsibilities to staff and partners as appropriate to ensure alignment of the M&E plans with Agency-wide priorities, frameworks, and objectives. 2.Supports the development and implementation of monitoring and evaluation (M&E) policies, systems, and procedures. Reviews, updates, and analyzes processes and performance data, as required, to measure progress and assess achievements against the M&E plan. Ensures that lessons learned and evidence generated through M&E activities are effectively documented, disseminated, and integrated into programme design, planning, decision-making, and reform initiatives to strengthen programme effectiveness and accountability. 3.Provides substantive input to the preparation of quarterly, semi-annual, and annual reports related to the Results-Based Management (RBM) system, as well as studies, evaluations, and analyses that support lesson learning and knowledge sharing. Assists in the development of project and programme-specific targets, indicators, data collection plans, and monitoring frameworks. Trains programme teams on the effective use of data collection tools, methodologies, and monitoring techniques, and provides ongoing mentoring and technical support to strengthen data quality, evidence-based decision-making, and results reporting. 4. Evaluates and assesses the relevance, appropriateness, effectiveness, and efficiency of UNRWA programme services, as requested by the Field Programme Support Officer (FPSO) and the Front Office. Conducts analyses and reviews to identify strengths, gaps, and areas for improvement, and provides evidence-based findings and recommendations to support programme enhancement, strategic decision-making, accountability, and the achievement of intended results. 5.Coordinates with Project and Emergency Team Leaders to strengthen the monitoring and evaluation of projects and Emergency Appeal (EA) interventions. Conducts periodic assessments of projects and emergency activities, including post-distribution monitoring, data collection, field verification visits, and spot checks to assess progress, performance, and compliance with established standards. Facilitates and supports internal and external project evaluations, ensuring timely generation of evidence, identification of lessons learned, and formulation of recommendations to enhance programme effectiveness, accountability, and impact. 6.Acts as a primary focal point for liaising M&E processes with external stakeholders and service providers, creating terms of reference and evaluation guidelines, ensuring baseline studies are conducted for selected projects and that data/information is secured for future use. 7.Contributes to the design and development of projects and Emergency Appeal (EA) interventions by ensuring the integration of monitoring and evaluation (M&E) requirements throughout the programme cycle. Supports the development and implementation of M&E frameworks, including results frameworks, logical frameworks (logframes), performance indicators, monitoring plans, and data collection tools. Assists in the preparation and review of project workplans and reporting mechanisms to ensure effective tracking of outputs, outcomes, and impact, while promoting evidence-based planning, implementation, and decision-making. 8.Establishes and maintains strong working relationships with programme and departmental stakeholders to facilitate effective coordination, communication, and collaboration. Engages regularly with relevant teams to discuss priorities, monitor progress, and ensure that agreed deliverables are achieved in a timely manner and to the required quality standards. Promotes accountability, resolves implementation challenges, and fosters a results-oriented approach to support the achievement of organizational objectives and programme outcomes. 9.Performs other duties as may be assigned by the supervisor. ### Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Functional: i. Formulating Strategies and Concepts ii. Applying Technical Expertise iii. Relating and Networking iv. Deciding and Initiating Action v. Planning and Organizing Leadership : i. Delivers Results ii. Manages Complexity and Change iii. Creates and Maintains Impact and Partnership ### Education A university degree from an accredited educational institution in humanities, social sciences, business administration, public administration, management or a related field. ### Job - Specific Qualification Not available. ### Work Experience Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. At least six years of progressively professional experience in monitoring & evaluation, programme management, data analysis, and results-based management, acquired through the application of the qualifications above. This experience should include performance measurement, data analysis, programme and project reporting, and the assessment of results and impact across multi-sectoral or multidisciplinary programmes or projects. Of these six years, at least two years should be in a senior supervisory or managerial capacity, preferably within a large international, governmental, or non-governmental organization engaged in the delivery of social services, humanitarian assistance, or development programmes targeting socio economically disadvantaged and vulnerable populations is required Knowledge of Power BI, Tableau, or other data visualization and analytics tools is desirable Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID. please to mention its number down, as it is desirable. ### Languages English and French are the working languages of the United Nations Secretariat. For this job opening, Engl