CLAIMS ASSISTANT, G4

- Organization:UNOG - United Nations Office at Geneva - Office:UNOG - United Nations Office at Geneva in The Hague Org. Setting and Reporting:This position is located within the United Nations Staff Mutual Insurance Society against Sickness and Accident Unit (UNSMIS) based in The Hague, as part of the Medical Insurance Section, Financial Resources Management Service, Division of Administration of the United Nations Office at Geneva. The incumbent reports to the Administrative and Benefits Officer of the Medical Insurance Section, Chief of Unit. Responsibilities:Under the supervision of the Administrative and Benefits Officer of the Medical Insurance Section, the incumbent will be responsible for the following duties: - Processes health insurance claims. Checks medical insurance claims: prior authorizations, relevant documentation, request additional information; - Undertakes actions related to the reimbursement process : verifies and validates bills, applies reimbursement codes, and effects data validation in the MIUS (Medical Insurance Underwriting System) and the e-Claims portal of UNSMIS; - Assists as required to the daily administration of UNSMIS email boxes; - Assists as required in responding to demands of insured/clients on the reimbursement rules and procedures to respect and provides relevant information related to claims; - Acts as a backup for provision of front office client services; - Performs other tasks that the supervisor has assigned. Competencies:Professionalism: Knowledge of administrative matters and ability to deal with clients. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Education:High school diploma or equivalent is required. Job - Specific Qualification:Not available. Work Experience:At least three (3) years of experience in administration or related field is required. The minimum years of relevant experience is reduced to one (1) for candidates who possess a first-level university degree or higher. Two (2) years of experience within the United Nations Common System or similar international organization is desirable. Experience with international health insurance schemes is desirable. Languages:English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Either ArabicorFrenchorSpanishorChinese (Mandarin)orRussianorDutch is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).Required LanguagesLanguageReadingWritingListeningSpeakingEnglishUN Level IIIUN Level IIIUN Level IIIUN Level IIIDesirable LanguagesLanguageReadingWritingListeningSpeakingArabicUN Level IUN Level IUN Level IUN Level IFrenchUN Level IUN Level IUN Level IUN Level ISpanishUN Level IUN Level IUN Level IUN Level IChinese (Mandarin)UN Level IUN Level IUN Level IUN Level IRussianUN Level IUN Level IUN Level IUN Level IDutchUN Level IUN Level IUN Level IUN Level I Assessment:Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special Notice:Appointment or assignment against this position is for an initial period of one year. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. United Nations Considerations:According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activitie