Director, Division of Programme Support, DPS/OD

### Org. Setting and Reporting The International Trade Centre (ITC) mandate is: "Transforming trade. Changing lives." By enabling trade-led economic development, especially in the Global South, ITC enables small businesses to reach their potential and strengthens ecosystems for long-term impact. The Division of Programme Support (DPS) contributes to the successful delivery of the mandate and objectives of the International Trade Centre through the provision of advice, policies and services, within the delegated authorities, governance and accountability structure of the Organization. Support services include: finance and budget, human resources, information technology and systems, field and HQ security, procurement, travel, transportation, logistics, registry and mail, asset management, building and infrastructure, audit and oversight coordination. The Director of DPS reports directly to the Executive Director. ### Responsibilities Formulates and implements the substantive work programme of the Branch/Service/Division under his/her supervision. Oversees the management of activities undertaken by the Branch/Service/Division, ensures that programmed activities are carried out in a timely fashion and co-ordinates work in the different areas both within the Division and Department, and with other organizations of the United Nations System, as appropriate. • Leads, supervises and carries out the work programme of DPS, and coordinates the work carried out by different work units, including finance management, human resources management, central support services, and information technology. Leads audit and oversight coordination. • Coordinates and oversees the preparation of reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, the General Assembly and WTO; reports to various bodies on budget/programme performance or on programmatic/ substantive issues, as appropriate, particularly those presented in biannual and/or annual reports. • Provides strategic advice and support to senior management on key issues on any reallocation of resources to respond to operational requirements, and related administrative policies/procedures etc. • Takes the lead in coordinating the full range of personnel and human resource administration-related issues contributes to the development of the strategic vision on Human Resources, Central Services, Financial Management and Information Technology ; oversees the management of the staffing table, workforce plans, recruitment, affiliate personnel, and HR-related projects; identifies potential management issues of high sensitivity and complexity and defines problems to be addressed for senior management review. • Provides leadership in change management initiatives to ensure the efficiency and effectiveness of the Organization, as well as critical business intelligence on overall workforce trends and emerging issues to position ITC to proactively anticipate, plan and meet workforce needs. • Ensures that the outputs produced by DPS maintain high-quality standards; that reports are clear, objective and based on comprehensive data. Ensures that all outputs produced by the Sections meet required standards before completion to ensure they comply with the relevant mandates; leads the development and adaptation of administrative policies and services aligned to the operational needs of ITC. • Participates as a member of the ITC Senior Management Committee to advise on, inter alia, general management and programme support specific issues; Participates in UN inter-agency meetings and represents ITC at the UN Common System level. • Undertakes or oversees the administrative tasks necessary for the functioning of DPS, including preparation of budgets, reporting on budget/programme performance, evaluation of staff performance, interviews of candidates for job openings, evaluation of candidates and preparation of inputs for results-based budgeting; determines priorities and allocates resources for the completion of outputs and their timely delivery. • Leads the streamlining, development and update of administrative and business process improvement strategies across the DPS sections. • Recruits staff, taking due account of geographical and gender balance; manages, guides, develops and trains staff under their supervision; fosters teamwork and communication among staff in DPS and across organizational boundaries. • Performs other duties, as required. ### Competencies • PROFESSIONALISM: Knowledge of the substantive field of work in general and of specific areas being supervised. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. • COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. • LEADERSHIP: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. • JUDGEMENT/DECISION-MAKING: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary. ### Education Advanced university degree (Master’s degree or equivalent) in business or public administration, finance, accounting, law, social sciences or related area. A first-level university degree in the above areas may be accepted with an additional two years of relevant professional work experience. ### Job - Specific Qualification Not available. ### Work Experience A minimum of fifteen years of progressively responsible experience in administration, budget, finance, accounting, human resources management, logistics, supply chain management, information technology, or a related field