IT Helpdesk and Support Intern

### Job Description The International Potato Center (CIP) is looking for one(1) IT Helpdesk and Support Intern to provide support to the InformationTechnology Department in Lima, Peru. About CIP:CIP is partof the CGIAR global research partnership committed to transforming food, land,and water systems in a climate crisis. CIP’s mission is to develop and sharescience-based innovations in potato, sweetpotato, and other root and tubercrops. CIP partners with organizations in over 20 countries in Africa, Asia,and Latin America to strengthen agri-food systems and provide economic, social,and nutritional benefits, especially for women and youth. We integrate socialand biophysical sciences to address complex challenges in food and agriculture.For more information, please visithttps://cipotato.org/about/. About the position:This position will provide essential support in thediagnosis and resolution of technical incidents, ensuring the continuity of ITservices for both on-site and remote users. The intern will play a key role inmaintaining IT asset inventory, monitoring network services, and supportinginformation security protocols within the organization. Training activities: ·Support in the diagnosis and resolution of incidentsrelated to computers, network connectivity, ·conference equipment, and peripherals. ·Information security support, including handling andescalating security events and incidents. ·Documentation of internal IT processes and proceduresin accordance with the ITIL framework. ·Monitoring network services and communicationsinfrastructure. ·Updating and maintaining the IT asset inventory. ·Support for end users on Office 365 applications, webconferencing tools, and business ·applications. ·Knowledge of ITIL Foundation principles. ### Requirements What are we looking for? •Students in theirfinal semesters or recent graduates in Systems Engineering, Information ·Technology, Computer Science, Telecommunications, orrelated fields. •Ranked in the upperthird of their faculty (mandatory requirement). •Knowledge of theWindows operating system, Microsoft Office 365 applications, computer ·configuration, troubleshooting, and teleconferencingapplications (Teams, Zoom, etc.). •Basic knowledge ofinformation security concepts (malware, phishing, antivirus, etc.). •Knowledge of datanetworking fundamentals. •Ability to providesupport to on-site and remote end users. •Service-orientedmindset with strong interpersonal communication and teamwork skills. •Intermediate level ofEnglish proficiency. ### Benefits Why should you consider this opportunity? ·CIP is a global and reputable internationalorganization that has a strong, state-of-the-art R&D background. ·CIP is dedicated to achieving food security, improvingnutrition and well-being, and gender equity for poor people in roots, tubersfarming and food systems in the developing world. ·CIP is a member of the CGIAR, a global partnershipthat unites international organizations engaged in research about foodsecurity. CGIAR research aims to reduce rural poverty, increase food security,improve human health and nutrition, and sustainable management of naturalresources. Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.