INFORMATION SYSTEMS OFFICER, P3

## INFORMATION SYSTEMS OFFICER, P3 - Organization:UNJSPF - United Nations Joint Staff Pension Fund - Country:United States - Office:UNJSPF New York Org. Setting and Reporting:The United Nations Joint Staff Pension Fund (UNJSPF) was established in 1949 by the United Nations General Assembly to provide retirement, death, disability, and related benefits for staff of the United Nations and other member organizations of the Fund. UNJSPF administers benefits of more than 90,000 beneficiaries residing in more than 190 countries, paid in 18 currencies, and services more than 130,000 participants who work in the 25 member organizations of UNJSPF. The Fund has offices in New York (United States) and Geneva (Switzerland) and two liaison offices in Nairobi (Kenya) and Bangkok (Thailand), respectively. The United Nations Joint Staff Pension Fund-Pension Administration (UNJSPF-PA) comprises about 282 staff members from diverse countries and cultures, based across four prominent duty stations (New York, Geneva, Bangkok, and Nairobi). We are a career employer offering unique opportunities for growth within the United Nations system. We offer staff competitive benefits, including up to six weeks of annual leave per year, a defined benefit pension plan (not subject to variation of capital markets), parental leave, a comprehensive insurance plan, and flexible working arrangements subject to operational requirements. Our office is located in the heart of Manhattan, within walking distance from the Grand Central Station hub, in a state-of-the-art facility (the One Dag Hammarskjöld building). Visit www.unjspf.org for more details. This position is located in the Information Management Systems Service, Enterprise Applications Section (IMSS, EAS) of the United Nations Joint Staff Pension Fund-Pension Administration (UNJSPF-PA). The Information Systems Officer will report to the Team lead in UNJSPF-PA/IMSS/EAS. Responsibilities:Within limits of delegated authority and depending on location, the Information Systems Officer may be responsible for the following duties:Manage projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or participate as a member of a development team with responsibility for major components of the more complex systems.Develop detailed system and other functional specifications and user documentation for major systems.Provide specialized advice to users, analyzing users’ requirements and translating these into new applications; determine application systems integration and linkage issues.Maintain, upgrade or enhance existing user systems; troubleshoot and provide continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.Develop and maintain computer programs that require integration of many interrelated systems and program elements; ensure appropriate data security and access controls considering both local and wide area issues.Organize and perform unit and integrated testing, designing and utilizing test bases; assist users in acceptance testing.Develop training materials, operating and user manuals; train staff in assigned systems.Develop disaster recovery plans and ensure appropriate planning and training of those responsible.Research, analyze and evaluate new technologies and make recommendations for their deployment.Participate in writing reports and papers on systems-related topics, system requirements, information strategy, etc.Facilitate communications between UNJSPF and its clients for good client relations. Serve as coordinator in the development of Service Level Agreements (SLAs) between the client and UNJSPF, for either specific IT services or general technology support, including any chargeback mechanisms.Handle all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users.Provide guidance to, and may supervise, new/junior staff, consultants, etc. - Manage projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or participate as a member of a development team with responsibility for major components of the more complex systems. - Develop detailed system and other functional specifications and user documentation for major systems. - Provide specialized advice to users, analyzing users’ requirements and translating these into new applications; determine application systems integration and linkage issues. - Maintain, upgrade or enhance existing user systems; troubleshoot and provide continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc. - Develop and maintain computer programs that require integration of many interrelated systems and program elements; ensure appropriate data security and access controls considering both local and wide area issues. - Organize and perform unit and integrated testing, designing and utilizing test bases; assist users in acceptance testing. - Develop training materials, operating and user manuals; train staff in assigned systems. - Develop disaster recovery plans and ensure appropriate planning and training of those responsible. - Research, analyze and evaluate new technologies and make recommendations for their deployment. - Participate in writing reports and papers on systems-related topics, system requirements, information strategy, etc. - Facilitate communications between UNJSPF and its clients for good client relations. Serve as coordinator in the development of Service Level Agreements (SLAs) between the client and UNJSPF, for either specific IT services or general technology support, including any chargeback mechanisms. - Handle all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users. - Provide guidance to, and may supervise, new/junior staff, consultants, etc. Competencies:Professionalism: Knowledge of information technology/information management, particularly in systems analysis, database design and programming. Knowledge of several high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect ow