ICT Analyst - Cloud Services (Open to Tier 0, 1 & 2 applicants)

Tiered Approach In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby: - Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026. - Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments - Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers - Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply. Background The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s primary provider of high-quality products of ICT systems and Green Energy services to a global network of 155+ country offices and UNDP partners worldwide. Within ITM, the mission of the ITM Smart Infrastructure Services (SIS) is to “Create Smart Facilities, build local Capacity and Inspire and Movement”, which guarantees efficient, innovative, and sustainable management of technologies for UN facilities, and consistency with Sustainable Development Goals (SDGs). The Smart Facility solutions include Green Energy services, Connectivity, Security and IoT, and Cloud Infrastructure Services. ITM offers a framework of best practices to deliver resilient, highly available and sustainable business solutions that flourishing innovation throughout the organization. The mission of the Cloud Infrastructure Services unit is to offer state of the art Cloud based solutions to the Organization, including Cloud platforms such as Microsoft Azure, Google Cloud Platform, Amazon Web Services, as well as cloud-based services such as Mobile Device Management and Cloud Printing service. We do this to maintain organizational productivity using technology, improve stakeholders well-being, optimize financial efficiency, and serve as a showcase for development at local level. Under the overall guidance of the Cloud Infrastructure Services unit manager, Cloud Services Analyst is to provide technical support for Cloud-based services for the UNDP offices and business units across the globe. The incumbent is required to follow UNDP standard operating procedures for information technology service deliveries. Duties and Responsibilities Scope of Work: Contribute to the performance of UNDP Cloud platform(s): - Attend to incidents and service catalog requests for the Cloud platform - Periodically review and keep internal records on the Cloud platform up-to-date - Update Cloud platform to reflect changes in internal records Support implementation of Cloud Platform(s) oversight controls: - Ensure that all Cloud resources have required oversight controls applied - Monitor and troubleshoot oversight controls assignments - Review and advise on remediation actions for oversight controls non-compliances - Assist with implementation of remediation actions Monitor Cloud Platform(s) costs and update budgets: - Monitor and update technical controls for cost management - Escalate and follow up on budget exceptions - Recommend actions based on consumption forecasts Monitor Cloud Platform(s) updates and health notifications: - Monitor Cloud platform’s service health, changes and updates - Notify and follow up Cloud platform users about health events and upcoming platform changes Guide and support  with audits and assessments of Cloud Platform(s): - Perform periodic automated assessments of Cloud services - Assist in complying with audit and assessment requests Report on compliance status of Cloud Platform(s) resources: - Provide periodic reports on compliance status of Cloud platform resources and services - Participate in periodic service review meeting with vendors and suppliers Facilitate in conducting the training and communications with stakeholders on compliance requirements and updates: - Facilitate with periodic trainings and workshops on Cloud platform compliance to UNDP ICT community - Recommend updates to UNDP ICT Policies, Standards and Procedures as it relates to Cloud Platform(s) - Facilitate knowledge and capacity building, knowledge sharing and advocacy - Identify, synthesize and document best practices and lessons learned that are generated from the project and implementing partners. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Institutional Arrangement: - On the day-to-day basis, the Cloud Services ICT Analyst will be working with and directly reporting to the Manager of Cloud Infrastructure Services unit - The Global ICT Advisor/Chief of SIS has the overall responsibility to guide the team Competencies Core: Achieve Results: LEVEL 1: - Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: - Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: - Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: - Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: - Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: - Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: - Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical: Digital - Data analysis: - Ability to extract, analyse and visualize data to form meaningful insights and aid effective business decision making Digital - Prototyping: - Ability to make ideas tangible, at low costs early in the innovation process, to test and improve them through iteration. Using a ""build first"" approach, using visualising ideas and making things as a way of thinking. Ability to define what fidelity level is required for a test, define prototyping goals, or a hypotheses; evaluate results against these goals and reflect on unanticipated learning outcomes. Using prototypes to communicate a vision, develop shared understanding and create momentum around an idea Digital - Tech literacy: - Ability to apply new digital tools or adapting their original use to create new insights, fresh perspectives or develop solutions. Understand the potential as well as the limitations of certain technological developments; being able to identify how technology can add value when it's used as a ""means to an end"". Information Management & Technology - IT Customer Support: - Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable Information Management & Technology - IT Research and Development: - Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology - IT Service Delivery & Operations: - Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable Information Management & Technology - Programming: - Knowledge in programming concept, developing software program and management of application lifecycle. Knowledge of Oracle VCBS, Microsoft tools