Associate HR Innovation Officer (S)

## Associate HR Innovation Officer (S) - Organization:OSCE - Organization for Security and Co-operation in Europe This position is open for secondment only and participating States are kindly reminded that all costs in relation to an assignment at the Secretariat must be borne by their authorities. The duties and requirements of this seconded (S) position correspond to a P2-level role in the UN common system. Candidates should, prior to applying, verify with their respective nominating authority to which extent financial remuneration and/or benefit packages will be offered. Seconded staff members in the OSCE Secretariat and Institutions are not entitled to a Board and Lodging Allowance payable by the Organization. The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence- and security-building measures, human rights, combating human trafficking, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis. The OSCE Secretariat in Vienna assists the Chairpersonship in its activities, and provides operational and administrative support to the field operations, and, as appropriate, to other institutions. The post is located in the HR Analytics, Systems and Payroll Unit within the OSCE Secretariat's Department of Human Resources (DHR), and reports directly to Chief, HR Analytics, Systems and Payroll. DHR provides organizational structure and support to meet business needs by effectively managing the employee lifecycle. Human resources play an essential role in supporting, developing, and co-creating a positive culture in the workplace. Within this context, the HR Analytics, Systems and Payroll Unit develops and delivers timely, client focused and innovative approaches on people analytics and systems, and ensures the smooth and accurate centralized runs of all payrolls for the OSCE in accordance with the established regulatory framework. Tasks and Responsibilities: The Associate HR Digital Innovation Officer drives digital adoption and optimization by modernizing HR service delivery - identifying process automation opportunities, safeguarding data governance at the input stage, and leading comprehensive change management and stakeholder support initiatives to ensure high user adoption across the Secretariat and field operations. The incumbent also bridges client needs and technical execution, serving as the primary functional translator between internal clients, external executive structures, and technical teams (HR Systems and ICTS), by synthesizing operational demands into structured technical specifications for HR workflows, systems, and data tools. Under the supervision of the Chief, HR Analytics, Systems and Payroll, the Associate HR Digital Innovation Officer will be responsible for the following duties: - Synthesizing Client Requirements: Acting as the primary focal point for internal clients and external executive structures to map, analyze, and synthesize operational demands regarding HR workflows, data structures, and system changes; Synthesizing Client Requirements: Acting as the primary focal point for internal clients and external executive structures to map, analyze, and synthesize operational demands regarding HR workflows, data structures, and system changes; - Translating to Technical Specifications: Converting non-technical client business needs into structured Business Requirement Documents (BRDs) and functional specifications easily understood by the technical HR Systems team and ICTS; Translating to Technical Specifications: Converting non-technical client business needs into structured Business Requirement Documents (BRDs) and functional specifications easily understood by the technical HR Systems team and ICTS; - Optimizing Workflows: Analyzing cross-functional HR workflows across the Secretariat and field operations to eliminate redundancies, proposing digital automation or self-service solutions to improve process efficiency and user experience; Optimizing Workflows: Analyzing cross-functional HR workflows across the Secretariat and field operations to eliminate redundancies, proposing digital automation or self-service solutions to improve process efficiency and user experience; - Managing Change and Adoption: Designing and executing comprehensive change management plans, user guides, and tailored training modules to guide diverse stakeholders through the adoption of new systems and workflows; Managing Change and Adoption: Designing and executing comprehensive change management plans, user guides, and tailored training modules to guide diverse stakeholders through the adoption of new systems and workflows; - Leading Testing: Co-ordinating User Acceptance Testing (UAT) scenarios with clients to validate deliverables against original specs, and providing intensive post-launch support to minimize operational disruption; Leading Testing: Co-ordinating User Acceptance Testing (UAT) scenarios with clients to validate deliverables against original specs, and providing intensive post-launch support to minimize operational disruption; - Safeguarding Data Governance: Partnering with clients during initial design phases to establish data governance standards, ensuring new system inputs yield clean, structured data that seamlessly feeds the unit's central analytics engine; Safeguarding Data Governance: Partnering with clients during initial design phases to establish data governance standards, ensuring new system inputs yield clean, structured data that seamlessly feeds the unit's central analytics engine; - Liaising Cross-Functionally: Serving as the functional liaison in cross-departmental project working groups involving ICTS, Finance, and HR counterparts to ensure cohesive, aligned project execution; Liaising Cross-Functionally: Serving as the functional liaison in cross-departmental project working groups involving ICTS, Finance, and HR counterparts to ensure cohesive, aligned project execution; - Maintaining Architecture Alignment: Ensuring all proposed system modifications align with the unit's broader technology roadmap and data models, as well as with the ICTS roadmap and strategy; Maintaining Architecture Alignment: Ensuring all proposed system modifications align with the unit's broader technology roadmap and data models, as well as with the ICTS roadmap and strategy; - Measuring Adoption Success: Tracking and evaluating post-implementation metrics, focusing on system adoption rates, specification accuracy (minimizing development rework), and measurable process cycle-time reductions across client structures. Measuring Adoption Success: Tracking and evaluating post-implementation metrics, focusing on system adoption rates, specification accuracy (minimizing development rework), and measurable process cycle-time reductions across client structures. For more detailed information on the structure and work of the OSCE Secretariat, please see https://www.osce.org/secretariat Necessary Qualifications: - A first-level university degree either in Human Resources, Business/Public Administration, or technology with specialization in data science, computer science, applied mathematics or statistics, finance, economics, psychology and/or management information systems, or similar; - A minimum of four years (two years with a relevant second-level degree) of professional-level experience in human resources, HR systems, business analysis, digital transformation, or related field; - A demonstrated track record of leading change management initiatives, including designing user acceptance testing (UAT), authoring user guides, and delivering hands-on training to diverse stakeholder gro