Roster - Internal AI Strategy, Automation and Agentic AI Enablement Consultant, Home based, Remote

## Roster - Internal AI Strategy, Automation and Agentic AI Enablement Consultant, Home based, Remote - Organization:ITU - International Telecommunication Union - Office:ITU in Home-based INTERNATIONAL TELECOMMUNICATION UNION ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU. Roster - Internal AI Strategy, Automation and Agentic AI Enablement Consultant Vacancy notice no: 2379Sector:SGDepartment:ISDCountry of contract:RemoteDuty station:Home Based Position number: [[positionNumber]]Grade:[[PositionGrade]]Type of contract:ConsultantDuration of contract:3 months with possible 3 month extensionRecruitment open to:ExternalApplication deadline (Midnight Geneva Time):31 December 2026 The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union's future policies and strategy. The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union's activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public. Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide. It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management. BACKGROUND INFORMATION The ITU is accelerating its institutional digital transformation agenda to strengthen operational excellence, modernize workflows, improve productivity, and establish stronger enterprise AI readiness across the organization. As part of this effort, ITU is launching a focused initiative on Internal AI Strategy, Automation, and Agentic AI Enablement to accelerate practical AI adoption and operational transformation across internal business functions and institutional workflows. The initiative aims to: - Accelerate process automation and workflow modernization. - Develop and deploy internal AI agents and copilots supporting knowledge work and operational efficiency. - Establish foundational “Ask ITU AI” capabilities. - Support AI-enabled study group, reporting, and knowledge workflows. - Build institutional AI readiness and staff capabilities through targeted enablement and upskilling. - Establish scalable governance, implementation patterns, and foundations for enterprise AI adoption across ITU. To accelerate delivery, ITU seeks highly experienced senior consultants with strong hands-on expertise in enterprise AI implementation, workflow automation, agentic AI solutions, and rapid delivery of operational AI capabilities in complex organizations. Under the direction of the Chief Information Officer (CIO), the consultant will work in close collaboration with the Information Services Department (ISD), the Transformation and Digital Innovation Accelerator team, Sectors, and business divisions across ITU and will support the following activities: - Internal AI Strategy and Implementation:Support operationalization of ITU's internal AI strategy and implementation roadmap.Identify and prioritize high-impact AI and automation opportunities across ITU.Translate business needs into implementable AI and automation solutions.Develop practical implementation approaches, reusable patterns, and deployment models.Support alignment between AI initiatives, digital transformation priorities, enterprise architecture, and governance efforts. - Support operationalization of ITU's internal AI strategy and implementation roadmap. - Identify and prioritize high-impact AI and automation opportunities across ITU. - Translate business needs into implementable AI and automation solutions. - Develop practical implementation approaches, reusable patterns, and deployment models. - Support alignment between AI initiatives, digital transformation priorities, enterprise architecture, and governance efforts. - Hands-On Agentic AI Development and Deployment:Design, prototype, configure, test, and deploy internal AI agents and copilots.Implement AI-enabled assistants supporting:Study group support.Report drafting and summarization.Knowledge retrieval and enterprise search.Meeting and conference support.Workflow acceleration and productivity enhancement.“Ask ITU AI” capabilities.Configure prompts, workflows, orchestration logic, integrations, and automation pipelines.Work directly with enterprise AI platforms, copilots, low-code/no-code tools, APIs, and workflow orchestration technologies.Support integration of AI solutions into operational workflows and business processes. - Design, prototype, configure, test, and deploy internal AI agents and copilots. - Implement AI-enabled assistants supporting:Study group support.Report drafting and summarization.Knowledge retrieval and enterprise search.Meeting and conference support.Workflow acceleration and productivity enhancement.“Ask ITU AI” capabilities. - Report drafting and summarization. - Knowledge retrieval and enterprise search. - Meeting and conference support. - Workflow acceleration and productivity enhancement. - “Ask ITU AI” capabilities. - Configure prompts, workflows, orchestration logic, integrations, and automation pipelines. - Work directly with enterprise AI platforms, copilots, low-code/no-code tools, APIs, and workflow orchestration technologies. - Support integration of AI solutions into operational workflows and business processes. - Workflow Automation and Process Modernization:Identify and redesign manual workflows for automation readiness.Develop and implement workflow automations and productivity solutions.Build automation pipelines and low-code/no-code operational solutions.Support rapid implementation of practical productivity enhancements across business units.Contribute directly to configuration, testing, deployment, and adoption support. - Identify and redesign manual workflows for automation readiness. - Develop and implement workflow automations and productivity solutions. - Build automation pipelines and low-code/no-code opera