National Consultant to Provide Technical Expertise and Support to the Ministry of Health (MoH) in Jordan in analyzing, reviewing, and drafting a Unified Institutional Culture, Ethics, and Integrity Framework, Amman, Jordan

## National Consultant to Provide Technical Expertise and Support to the Ministry of Health (MoH) in Jordan in analyzing, reviewing, and drafting a Unified Institutional Culture, Ethics, and Integrity Framework, Amman, Jordan - Organization:WHO - World Health Organization National consultant to provide technical expertise and support to the Ministry of Health (MoH) in Jordan in analyzing, reviewing, and drafting a Unified Institutional Culture, Ethics, and Integrity Framework Contractual Arrangement : External consultant Contract Duration (Years, Months, Days) : 50 working days Job Posting: Sep 14, 2026, 10:30:37 AM 1.Purpose of consultancy The purpose of this consultancy is to provide technical expertise and support to the Ministry of Health (MoH) in Jordan in analyzing, reviewing, and drafting a Unified Institutional Culture, Ethics, and Integrity Framework that adapts existing national legislation, WHO guidance, and ISO standards (ISO 37001, 37002) into an operational structure... and any additional gaps that emerge or identified during the course of the contract and were not identified or assessed in the initial assessment, together with recommendations to address them. The project encompasses the full development and implementation of a multi-phase roadmap aimed at promoting workplace integrity, safety, and ethical conduct within the Ministry of Health of Jordan. The program will address any jointly identified policy gaps, build institutional capacity, and cultivate a sustainable culture of accountability and respect The program is designed to create lasting cultural transformation within the Ministry, promoting transparency, accountability, and employee well-being. It recognizes the importance of proactive engagement, comprehensive training, and sustained leadership support to build a resilient system capable of addressing workplace challenges effectively 3.Work to be performed The consultant will carry out the following four core activities. Activities are interdependent and should be sequenced so that the whistleblower/witness protection and Open-Door Policy work (Activities 1 and 2) inform the architecture of the unified framework (Activity 3), into which the PSEAH policy (Activity 4) is integrated as a constituent module. Activity 1: Whistleblower and Witness Protection Policy and SOPs - Conduct a comprehensive gap analysis of national anti-corruption and integrity legislation, the MoH Disclosure and Conflict of Interest Policy, and relevant codes of conduct to establish the current baseline for reporting and protection. - Provide technical draft inputs for a Whistleblower and Witness Protection Policy and corresponding draft SOPs (intake, triage, case management, and confidentiality safeguards). - Analyze and recommend technical options for a secure reporting channel model (e.g., hotline, secure intake form, or third-party intake point) and the institutional ownership of that channel. Activity 2: Review of the Open Door Policy - Conduct a clause-by-clause review and document technical discrepancies between the current Open Door Policy, ISO standards, and draft whistleblower mechanisms. - Identify and document gaps, contradictions, and overlaps between the Open Door Policy and the Whistleblower and Witness Protection Policy developed under Activity 1, and the Code(s) of Conduct. - Draft proposed track-changed revisions Open Door method (track-changed and clean versions) with an accompanying gap-to-revision crosswalk. - Develop operational workflows and guidelines a workflow outlining the reporting, review, investigation, and resolution process. - Define the scope and limitations of the Open-Door Policy. - Clearly distinguish between the following: Complaint / Report / Grievance /Suggestion Activity 3: Unified Institutional Culture, Values, and Codes of Conduct Framework - Map and reconcile the Institutional Values Guide, the Code of Conduct for Health Employees, and the Draft Code of Conduct for Medical and Health Professions 2026, resolving the dual-code conflict for staff covered by both instruments. - Provide technical support to MoH in analyzing, adapting, and drafting a unified framework structure that integrates institutional values, ethical standards, relevant national and professional codes of conduct, and the policies drafted under Activities 1 and 2, including a draft precedence and applicability matrix. - Convert institutional values into behaviors-based, measurable indicators and propose linkage to performance management/appraisal processes. - Recommend an accountability mechanism (progressive disciplinary pathway and positive recognition measures) and a governance/ownership model for the unified framework, consistent with the diagnostic assessment's proposed governance structure (High-Level Steering Committee, Integrity Task Force, and operational working groups). - Incorporate, at minimum, provisions addressing digital conduct and data privacy, consistent with cross-cutting gaps identified in the diagnostic assessment. - Help develop or update a matrix linking institutional values, expected behaviors, indicators, measurement tools, and responsible parties. - Help develop or update a guide defining acceptable and unacceptable behaviors. - Help develop or update a Conflict-of-Interest Management Framework. - Help develop or update a Digital Integrity Guide covering artificial intelligence, social media, information security, health data, privacy, and cybersecurity. - Help develop or update Institutional Integrity Champions Program. - Help develop or update Institutional Communication Plan. - Help develop or update a Change Management Plan. - Help develop or update a comprehensive training and capacity-building plan. Methodology and Approach The consultant is expected to assist MoH to build directly on the findings, gap analysis, and prioritized remediation plan of the existing WHO/MoH diagnostic assessment and any additional gaps that emerge or identified during the course of the contract and were not identified or assessed or captured in the initial assessment, together with recommendations to address them. The recommended approach includes: - Conduct structured desk reviews of diagnostic assessments, Jordanian legislation, and reference standards (ISO, UNCAC, OECD). and any documents affects the related outcomes that wasn't requested during the initial diagnostic assessment, applicable Jordanian legislation, and the reference standards (ISO 37002, ISO 37001, ISO 37301, UNCAC, OECD Public Integrity Principles, WHO/UN PSEAH guidance, ILO Convention C190). - Execute key informant interviews and technical consultations with key stakeholders (MoH leadership, Legal, HR, Quality Control Directorate) to gather data and validate technical feasibility, Institutional development and Quality Control Directorate, and staff/professional representative groups (including medical and nursing cadres).and any relevant external stakeholders - Draft in iterative cycles, with structured review checkpoints against the Structural, Procedural, and Evidence levels used in the diagnostic assessment's three-tier methodology, to ensure each instrument is not only written but implementable and verifiable. - Conduct validation workshop(s) with MoH stakeholders to test draft policies and SOPs for clarity, feasibility, and cultural fit prior to finalization. - Support the development or updating of an integrated institutional Change Management and Transformation Framework, including change governance, stakeholder engagement, communication, readiness assessment, implementation approach, and sustainability mechanisms. Reference Entity and Governance of the Assignment The Institutional Development and Quality Directorate shall be considered the official technical and institutional reference entity for this assignment. The Consultant shall work under its guidance and coordination and shall ensure alignment of all activities and deliverables with the Ministry