Re-Advertisement: Digital Impact Associate G-6 Fixed Term Position, Private Fund Raising and Partnerships

## Digital Impact Associate, Private Fund Raising and Partnerships, Rome - Organization:UNICEF - United Nations Children's Fund - Office:UNICEF Rome, Italy Re-Advertisement: Digital Impact Associate, G-6, Fixed Term Position, Private Fund Raising and Partnerships, #00136790, Rome, Italy (Open to EU Citizens or Valid Italian Work Permit Holders) Position type:Fixed Term Appointment Division/Equivalent:Partnerships School/Unit:Geneva, Switzerland Department/Office:Private Fund Raising and Partnerships Categories:Information Communication Technology UNICEFworks in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job - it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child,the right to Digital opportunities The Rome Common Services Center (CSC) will be newly established following the relocation of several UNICEF HQ Divisions to Rome, where they will be co-located with WFP HQ. The Rome CSC will play a critical role in delivering operational support to all UNICEF Divisions based in Rome as well as coordinating closely with WFP on the services provided to UNICEF. Under the supervision of the ICT Officer (P2) in the Rome CSC who manages customer services, the incumbent will ensure that the right people and devices have the appropriate access to the right resources at the right time, thereby securing organizational data, maintaining regulatory compliance, and enhancing operational efficiency. This role is a vital component of the UNICEF Rome's overall cybersecurity posture, acting as a gatekeeper for digital identities. How can you make a difference? Be at the forefront of delivering a secure and seamless digital experience for UNICEF staff in Rome. Through effective management of user access, devices, and support services, you will help enable collaboration, productivity, and the delivery of results for children worldwide. 1. User Access and Device Lifecycle Management Creating, managing, and disabling user accounts and device access throughout their profile and tenure with the organization's onboarding, relocating, and off-boarding processes; Supporting user workspace settings 2. Policy and best practice enforcement Defining, implementing, and enforcing access policies and role-based access controls (RBAC) to ensure consistency and security across the network and resources; Performing regular maintenance and updates on all ICT equipment 3. Authentication Management Implementing and managing secure authentication methods, including multi-factor authentication (MFA) and Single Sign-On (SSO) solutions, to verify identities effectively; 4. Monitoring and Auditing Continuously monitoring user and device activity for potential security incidents, conducting regular access reviews, and generating reports for compliance purposes; Supporting ICT Asset inventory tracking (Asset counter) 5. Incident Response and Troubleshooting Investigating and resolving identity-related security incidents and troubleshooting access issues to minimize business disruption; Handling service calls and escalation If you would like to know more about this position, please review the complete Job Description here: JD - Digital Impact Associate_G6_00136790.pdf To qualify as an advocate for every child you will have... Minimum requirements: - Education:Completion of Secondary Education is required. Professional and/ or university/ professional courses related to System Engineering, Computer Science, Programming or equivalent specialized training are an asset. ITIL Foundation Certificate or equivalent customer support certification is an asset. - Work Experience:At least 6 years of professional experience in IT Support or IT Customer Service and related enterprise system environment is required. Experience in assisting users on IT/ Business products and services and use of applications and diagnostic tools is required. Experience and proficiency with ID management system like Microsoft Entra system and Admin tools including PowerShell is required. - Skills:MS365, Analytical Skills, Problem-solving Skills, ID Management System Proficiency, Diagnostic Tools Usage. - Language Requirements:Fluency in English is required. - Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset. - Good knowledge of Microsoft suite such as MS365, MS SharePoint, MS Teams, MS Copilot etc. is an asset. - Knowledge of UNICEF's Ticketing system (ServiceNow) is an asset. - Work experience at a Shared Services Center is an asset. - Knowledge of UN/ UNICEF's rules, regulations and procedures are considered as assets. - Experience in managing and maintaining cloud services such as Infrastructure, Platform, etc. as a Service is an asset. - Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts. UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values The UNICEF competencies required for this post are... (1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others Familiarize yourself with our competency framework and its different levels. UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status. UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these st