UN Women: National Consultant to Develop Tools and Mechanisms to Support the Ministry of Social Development’s engagement with Civil Society Organizations in the management of Shelter Services/Local Post Open to Nationals of Jordan, Amman, Jordan

## UN Women: National Consultant to Develop Tools and Mechanisms to Support the Ministry of Social Development’s engagement with Civil Society Organizations in the management of Shelter Services/Local Post Open to Nationals of Jordan, Amman, Jordan - Organization:UN Women - United Nations Entity for Gender Equality and the Empowerment of Women - Office:UN Women ASRO Amman UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. UN Women Jordan Country Office supports the Government of Jordan to implement global norms and standards on gender equality and women's empowerment. Under its Strategic Note for the period 2023-2027, the UN Women Jordan Country office promotes women's economic empowerment, gender responsive governance and women's political participation in alignment with the government of Jordan Triple Modernization Agenda; works to advance the implementation of the Women, Peace and Security agenda including through the Jordan National Action Plan for Women, Peace and Security (JONAP); and implements a resilience and empowerment model for Syrian refugee women and vulnerable Jordanian women in camps and host communities in support of the Jordan Response Plan (JRP). The Ministry of Social Development plays a central role in regulating the social protection system in Jordan, including the supervision of shelters and protection services provided to the most vulnerable groups, particularly women, girls, and children. With the increasing engagement of civil society organizations in operating and managing shelters, there is a growing need for a clear institutional framework that regulates this role, defines the responsibilities of the Ministry and implementing organizations, and ensures the quality of services in line with national and international standards. Building on this role, the consultancy will support the Ministry of Social Development to strengthen the institutional, regulatory, and supervisory arrangements governing shelter services provided by civil society organizations. While existing laws, regulations, and procedures provide an important foundation, further technical support is needed to translate these frameworks into practical tools, clear criteria, and standardized mechanisms that can guide the Ministry's oversight. This includes clarifying roles and responsibilities between the Ministry and service providers, strengthening licensing and accreditation processes, improving monitoring and reporting systems, and establishing clear procedures for quality assurance, complaints management, accountability, and corrective action. The objective of this consultancy is to support the Ministry of Social Development in developing and operationalizing a comprehensive framework for the regulation and supervision of shelter services provided by civil society organizations. The framework will clarify the roles and responsibilities of all stakeholders, strengthen quality assurance and accountability mechanisms, protect beneficiaries' rights, and establish transparent criteria for the accreditation, monitoring, and performance assessment of service providers. The consultant will be reporting to Programme Specialist Women, Peace and Security, and will be supported by the Programme Analyst Women, Peace and Security, who will be the point of contact on the contract and payment issues. Description of Responsibilities/ Scope of Work Review of the Current Situation - Review legislative, regulatory, institutional, and operational frameworks related to shelter services, including provisions relevant to protection, violence against women, gender-based violence, child protection, safeguarding, and service quality. - Analyze current supervisory mechanisms, institutional capacities, and practical implementation challenges faced by the Ministry of Social Development in regulating and monitoring shelter services. Defining and Strengthening the Ministry of Social Development's Supervisory Role in Shelter Service Provision - Establish licensing and accreditation requirements for civil society organizations operating shelter services. - Develop technical and administrative monitoring mechanisms to ensure compliance with agreed standards. - Strengthen oversight, quality assurance, and performance monitoring systems for shelter service providers. - Establish complaints, feedback, referral, and accountability mechanisms to safeguard beneficiaries' rights and ensure service quality. Defining and Strengthening the Ministry of Social Development's Supervisory Role in Shelter Service Provision, including: - Establishing licensing and accreditation requirements for civil society organizations operating shelter services. - Developing technical and administrative monitoring mechanisms to ensure compliance with established standards. - Strengthening oversight, quality assurance, and performance monitoring systems for shelter service providers. - Establishing complaints, feedback, and accountability mechanisms to safeguard beneficiaries' rights and ensure service quality. Establishing a Regulatory Framework for Collaboration with Civil Society Organizations - Define the roles, responsibilities, and accountability of the Ministry of Social Development and civil society organizations providing shelter services. - Establish clear coordination, reporting, communication, and performance monitoring mechanisms between the Ministry and service providers. - Develop procedures for managing non-compliance, addressing violations, and implementing corrective and remedial actions to ensure adherence to standards and regulatory requirements. - Developing Criteria for Evaluating and Selecting Qualified Organizations - Institutional, technical, operational, and financial criteria. - Clear and transparent mechanisms for monitoring, evaluation, and accreditation. DeliverableExpected Payment Desk Review and Document Analysis: Conduct systematic desk review and document analysis of existing legislative, regulatory, institutional, and operational frameworks governing shelter services in Jordan. The deliverable will assess the current supervisory role of the Ministry of Social Development, including licensing, accreditation, monitoring, quality assurance, and complaints mechanisms, as well as the regulatory and operational arrangements with civil society organizations managing shelters. It will identify key strengths, gaps, inconsistencies, and practical implementation challenges, with particular attention to alignment with national policies and international protection standards and will serve as the evidence base for developing the proposed supervisory and regulatory framework. It will look at successful experiences in other countries.The review will also include selected comparative examples and good practices from similar contexts to inform practical recommendations for Jordan. 2 weeks after signing the contract (5 working days) Inception Report (Arabic and English): (including methodology, work plan, and proposed tools): A concise inception report outlining the proposed methodological approach, work plan, and analytical framework for delivering the assignment, including key activities, sequencing, and stakeholder engagement at the Ministry of Social Development and relevant civil society organizations. The report will clarify the scope of the desk review and subsequent analytical work, confirm alignment with the Terms of Reference, identify key reference documents to be reviewed, and present an initial understanding of priorities, risks, and coordination arrangements, serving as an agreed foundation for the implementation of all subsequent deliverables. The inception report will be discussed and agreed with U