Senior Operations Officer, New Delhi, India

## Senior Operations Officer, New Delhi, India - Organization:WHO - World Health Organization - Office:WHO New Delhi, India Senior Operations Officer Contractual Arrangement : Fixed-term appointment Contract Duration (Years, Months, Days) : 2 years Job Posting: Sep 8, 2026, 9:46:41 AM The objective of the Programme is to deliver WHO core functions at thecountry level, with particular focus of the Organization's directing andcoordinating role for international work. Within this framework, activities include support to the Government in the formulation, implementation and evaluation of national health policies, strategies and plans, and development and management of WHO's technical cooperation programmes at the country level.The immediate unit objective is to facilitate programmedelivery by providing timely managerial and administrative services toprogramme delivery collaborators, staff and consultants in all aspects ofadministrative and financial operations including budget and finance, human resources, fellowships, procurement, travel, ticketing and transportation, logistics, building management, safety and security of staff, informationtechnology including BMS and GSM operations, telecommunications, publicationdissemination, media, protocols and public relations. Further, to provide accurate guidance,information and practices which lead to full compliance and accountability withthe Organization's established rules and regulations. DESCRIPTION OF DUTIES Provide authoritative advice to the head of the WHO Country Office and other staff at the country office, field offices and projects on all aspects of country office operations, interpreting policies, systems and procedures and ensuring compliances, including compliance related to donor agreements.- Lead, empower, and manage staff and operations teams in delivering the full range of services in budget and finance, human resources, procurement, information and communication technologies, security and staff safety, and general administration, in compliance with organizational policies, regulations and procedures.- Provide appropriate solutions grounded in sound policy compliance and creative responsiveness to business needs. As a key member of the management team, provide strategic advice on the overall direction of the WHO country office.- Ensure effective and accurate financial resources management including proper planning and monitoring of income and expenditures; reconciliation and reporting of accounts, budget preparation and management, and optimal award and cash management.- Guide in the formulation, negotiation, and consultation of project proposals funded by external agencies; ensuring their adherence to the Organization's administrative and financial rules and regulations.- Support implementation of all critical activities in the National Public Health Surveillance Network transition planning process, including administrative and HR operations, reporting, asset mapping, building capacity, resource mobilization, and, development of communication and management strategies;- Advise the head of the country office on and oversee the formulation and implementation of the country office HumanResources (HR) plans, ensuring the timely availability through recruitment and contract management, engagement, retention, performance management, development, career management, gender balance and diversity of a suitable human resource capability. Ensure appropriate work / life conditions and policies tocreate an enabling environment including conflict resolution and addressing abusive behaviours through implementation of PAAC policies and administrative reviews and also serve a facilitator for addressing PRESEAH in collaboration with PRESEAH focal person and IOS.- Guide in the planning process with focus on administrative/budgetary related policies and procedures and be responsible for management and implementation of WHO country office workplans, including reporting as required.- Lead on the procurement of goods and services required for management of country office and support to technical programs,ensuring best value for money in procurement practices.- Ensure the provision of office and staff security and safety services in coordination with designated security officials UN Common Services Agreements.- In emergency settings, plan, recommend and implement systems, norms and procedures, in compliance with existing policies and standard operating procedures, for the administration monitoring, control and evaluation of human, financial and material resources processes within the incident management system.- Advise the WHO country office on internal operational and administrative risks to the country office and propose riskmitigation measures.- Introduce innovations for improved efficiencies and effectiveness in WHO country office performance in operations, responsive to emergency situations and changes in the operating environment.- Coordinate with the Business Operations network to harmonize business processes, workflows, standards, business continuity planning and technical requirements.- Represent the WHO country office and participate actively in the UN operations management team and other Inter-Agency coordinating Mechanisms, sharing relevant information with colleagues and ensuring implementation of decisions taken bythe heads of the agencies. REQUIRED QUALIFICATIONS Desirable: Auniversity degree (bachelor's) or training or certification in human resources, accounting, finance, monitoring and evaluation Desirable: Relevant experience with WHO, United Nations funds and programmes, or equivalentorganizations. Experience delivering operational services in a developingcountry. Experience in managing operations and large teams in an emergencycontext. Good knowledge of programme management and end-to-end businessprocesses. Good knowledge of enterprise resource planning systems. Respecting and promoting individual and cultural differences Moving forward in a changing environment Ensuring the effective use of resources Creating an empowering and motivating environment Use of Language Skills Desirable: Beginners knowledge of Hindi. ADDITIONAL INFORMATION - Staff members separated due to the 2025 Prioritization and Realignment Process will receive special consideration according to the applicable regulatory framework. - This vacancy notice may be used to fill other similar positions at the same grade level. - Only candidates under serious consideration will be contacted. - A written test and/or an asynchronous video assessment may be used as a form of screening. - In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review. - According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. - Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and eManual. - The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment. - Staff members in other duty