INFORMATION SYSTEMS OFFICER, Bogota, Colombia

## INFORMATION SYSTEMS OFFICER, Bogota, Colombia - Organization:UNVMC - United Nations Verification Mission in Colombia - Office:UNVMC in Bogotá, Colombia Organizational Setting and Reporting This position is located in Bogota within the United Nations Verification Mission in Colombia (UNVMC). The Information Systems Officer (Chief Service Manager team) will report to the Chief Field Technology Unit under the Operations and Resource Management Section within Mission Support Division. Within delegated authority, the Information Systems Officer will be responsible for the following duties: - Plans and directs all major information systems within the Mission, monitoring the progress of the systems analysis, design, development, testing, and implementation of new, moderately complex systems, and/or participating as a member of a team with responsibility for major components of the more complex systems. - Manages the budget of the Field Technology Unit, formulating and managing budget allocations and expenditures, verifying funding, and ensuring no overrun occurs. - Develops technical specifications for the procurement of equipment and contractual services and coordinates the technical evaluation of offers and proposals received. - Develops and recommends strategies to implement global Information systems originating out of the Office of Information and Communications Technology (OICT), the Department of Operational Support (DOS) and the Mission. - Develops, implements, and monitors information systems standards, guidelines, and procedures. - Develops detailed systems and other functional specifications and user documentation for systems as required. - Provides specialized advice to users, analyzing users' requirements and translating those into new applications; determines application system integration and linkage issues. - Maintains, upgrades, or enhances existing user systems; troubleshoots and provides continuing support, including resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc. - Develops training materials, operating and user manuals; trains staff in assigned systems. - Develops disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible. - Research, analyses, and evaluates new technologies and makes recommendations for their deployment. - Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc. - Provides professional leadership and work direction for the team, develops the yearly work plan, mentors and supervises personnel of the team. Internet-working and infrastructure: - Leads the team in the operation and maintenance of internet-working systems that include operating systems platforms, database management systems, workstations, and related equipment. - Responsible for the proper implementation of backup and recovery procedures. - Handles all aspects of contract administration, including establishment of service level agreements with vendors and charge-back policy for users. - Performs other duties as required. Professionalism: Substantive knowledge in Information Systems, including possession of good supervisory skills and extensive knowledge of Information Technology (IT) policies, structure, and strategies. Ability to apply UN rules, regulations, policies, and guidelines in work situations and prepare reports or justification in respect to key administrative decisions. Conceptual and strategic analytical capacity to understand information systems and business operational issues. Ability to develop and oversee large centralized or decentralized institutional systems. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Managing performance: Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly. High school diploma or equivalent is required. Job - Specific Qualification ITIL foundation V4 or V5 (Information Technology Infrastructure Library) certification is required. PRINCE 2 Foundation & Practitioner Certification is desirable. Certification at the foundational level in cloud technologies, such as Microsoft Azure, AWS, or Google Cloud Platform (GPC), is desirable. Supervisory Skills for Future ICT Managers is desirable. Training at the foundational level in Generative AI, preferably with Microsoft Copilot/Azure Copilot solutions, is desirable. Technical training certification in information Systems, such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP), is desirable. A minimum of ten (10) years of progressively responsible experience in planning, developing, implementation and maintenance of computer information systems or related areas is required. The minimum number of years of relevant experience is reduced to five (5) for candidates who possess at least a first-level university degree. Experience in budget, managing diverse staff, service contracts and performance management and reporting is desirable. Experience using a major Enterprise Resource Planning (ERP) system is desirable. Two (2) years of experience providing services in planning, design, development, implementation and maintenance of computer Information systems or related areas in a field operation (conflict or post-conflict setting) of the United Nations Common System or comparable international organization is desirable. Experience managing and overseeing large centralized and globally distributed institutional systems is required. English and French are the working languages of the United Nations Secretariat. For this job opening, EnglishandSpanish are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applic