SENIOR PUBLIC INFORMATION OFFICER

### Org. Setting and Reporting This position is located in the Communications and Mobilization Section, External Outreach Service, Office of the High Commissioner for Human Rights (OHCHR), Geneva, Switzerland. The incumbent reports to the Deputy High Commissioner (DHC). ### Responsibilities Under the supervision of the Deputy High Commissioner, the Chief of the Communications and Mobilization Section is responsible for the following duties: • Drive OHCHR 's advocacy and communications strategy in line with High Commissioner priorities, ensuring consistent messaging across all platforms. • Provide strategic leadership and direction for the section and lead the development and implementation of communications strategy for staff and leadership at HQ and in the field, collaborating with relevant departments. • Oversee and assure the quality of all communication products and services. • Build broad strategic partnerships-including private sector- to strengthen outreach and advocacy impact. • Identify and integrate innovative tools, data, and trends into office communications. • Ensure high-quality human rights campaigns and stories have global reach and measurable benefits. • Conceptualize, design and execute OHCHR' s communication strategy, programme, activities and budget for the Strategic Communications Section, including social media, content development; multimedia, web, campaigns and graphic design. • Provide technical and policy advice on highly complex public information and strategic communications issues; oversee development and dissemination of Standing Operating Procedures (SOPs) , guidelines and best practices and ensure OHCHR's strategic communications outputs are relevant, strategic, innovative and aligned with OHCHR' s branding and vision. • Lead and direct a diverse team; plan and allocate work assignments; coach, mentor, and evaluate staff; participate in recruitment and selection of new staff and in the development of training programs. • Pursue effective substantive engagement with senior OHCHR staff in the field and at headquarters to ensure smart messaging and amplification of communication approaches across OHCHR field presences; create and maintain networks of high-level communications contacts with broadcast media, the press, governmental agencies, international institutions, and other groups and organizations in civil society (non-governmental organizations (NGOs), businesses, community organizations, women's groups, etc.); represent the organization in important meetings, conferences, events, etc.; promote joint public relations ventures. • Lead on the development of innovative institutional communications products, ensuring they are of high quality and coherent with OHCHR's strategic directions, including fundraising. • Regularly report on impact and effectiveness of communication activities based on detailed analytics and oversight. • Provide diverse materials (briefings, speeches, questions and answers) for use by OHCHR's senior officials, and oversee the development of high-profile multimedia communications campaigns; set quality and production standards for information dissemination. • Oversee organization of flagship campaigns and events like Human Rights Day, ensuring reach and impact. • Perform other related duties as relevant. ### Competencies • PROFESSIONALISM: Ability to develop public information and strategic communications. Political awareness and ability to advise on high profile and sensitive communication challenges. Ability to assess world-wide communication environments, develop innovative, creative and impactful communication strategies and manage implementation of public information campaigns with various promotional and publicity techniques. Ability to produce a variety of written communications products in a clear, concise style. Ability to present and defend difficult positions to internal and external audiences. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Action-oriented and proactive workstyle grounded in innovation, lead by through analytics and deliverables. Ability to use strategic communications as a tool for fundraising and resource mobilization. • COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • CREATIVITY: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches. • MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly. • EMPOWERING OTHERS: Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work; encourages others to set challenging goals; holds others accountable for achieving results related to their area of responsibility; genuinely values all staff members’ input and expertise; shows appreciation and rewards achievement and effort; involves others when making decisions that affect them. ### Education An advanced university degree (Master's degree or equivalent) in communications is required. A first-level university degree in communications, in combination with two additional years of qualifying work experience, may be accepted in lieu of the advanced university degree. ### Job - Specific Qualification Not available. ### Work Experience A minimum of 10 years of progressively responsible work experience in public information, strategic communications, journalism, international relations, public administration or related area, is required A minimum of five years of managerial experience is required. Experience in digital outreach and the use of social media is required. Experience working within the United Nations common system or similar international organization is required. Proven track record of excellent management, including results-based management and experience managing staff, budgets and planning, is required. A minimum of three years of experience in human rights, development, humanitarian or any other relevant areas is desirable. A minimum of three years of experience in the field is desirable. ### Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Either French or Chinese (Mandarin) or Spanish or Russian or Arabic is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px soli