Travel Document Client Services Intern, Geneva, Switzerland

## Travel Document Client Services Intern, Geneva, Switzerland - Organization:UNOG - United Nations Office at Geneva - Office:UN Office in Geneva Duties and Responsibilities This internship is based in the Travel Document and Client Services Section (TDCS), Purchase and Transportation Section (PTS), Central Support Services (CSS), Division of Administration, United Nations Office at Geneva (UNOG). The intern will support the Travel Document and Client Services (TDCS) section in the design, production, and dissemination of public information materials using multimedia and digital tools. This role focuses on transforming existing procedural content into clear, engaging, and user-friendly information packages. By leveraging visual storytelling, interactive formats, and emerging AI-assisted media production tools, the intern will help improve client understanding and reduce application errors. The internship emphasizes content structuring, multimedia development, and digital communication strategies to enhance the accessibility and effectiveness of information provided to clients. The intern’s duties may include, but are not limited to: - Analyses of current workflows, identifies critical information and common pain points in client applications. - Consolidates, structures, and simplifies existing content into coherent, user-cantered information packages. - Designs and produce multimedia materials (e.g., infographics, short explainer videos, interactive guides, visual workflows) to support client understanding. - Utilizes digital and AI-assisted tools (e.g., content generation, video editing, voiceover, and visualization platforms) to enhance production efficiency and creativity. - Develops clear visual narratives that guide users step-by-step through application processes. - Supports the creation of interactive or semi-interactive formats (e.g., clickable PDFs, web-based guides, or simple decision trees). - Assists in maintaining and updating the section’s intranet webpage, ensuring content is accurate, accessible, and visually consistent. - Collaborates with team members to validate content accuracy and align messaging with operational procedures. - Analyses common application errors and contributes to content improvements aimed at reducing these issues. - Supports testing and feedback collection on newly developed materials to refine usability and effectiveness. - Provides general support for ad-hoc communication, content, or administrative tasks as required. Qualifications/special skills The intern is expected to have a demonstrated keen interest in the work of the United Nations. Applicants must meet one of the following requirements: (a) be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); (b) be enrolled in, or have completed, the final academic year of a first university degree programme (minimum Bachelor's degree or equivalent). Applicants to the UN Internship Programme are not required to have professional work experience. However, a field of study that is closely related to the type of internship that you are applying for is required. Applicants must be a student in the final year of the first university degree (bachelor or equivalent), Master’s or Ph.D. Programme or equivalent, or have completed a Bachelor’s, Master’s or PH.D. Programme. Do you meet any of the above criteria? If yes, please indicate which one and attach proof to the application. Please note that you will have to provide an official certificate at a later stage. Proficiency in using digital communication tools and platforms, leveraging Artificial Intelligence (AI) tools is desirable. Ability to communicate clearly, professionally and effectively, both orally and in writing is desirable. Experience and a portfolio in graphic design and animated or Artificial Intelligence (AI) video production are desirable. Interested candidates must be pursuing or must have pursued their degree in Media Production, Social Sciences, Information Technology or a related field. English and French are the working languages of the United Nations Secretariat. For the internship advertised, fluency in English is required. Knowledge of an additional United Nations official language is an asset (Arabic, Chinese, French, Russian and Spanish). Additional Information Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer. THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.