CLAIMS ASSISTANT, Brindisi, Italy

## CLAIMS ASSISTANT, Brindisi, Italy - Organization:UNLB - United Nations Logistics Base in Brindisi Organizational Setting and Reporting The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all peacekeeping and special political missions around the world. This position is located in the Property Management Unit, Planning and Sourcing Support Section, Supply Chain Service, based in the United Nations Global Service Centre (UNGSC) in Brindisi. The incumbent will report to the Chief Property Management Unit. Under the direct supervision of the Chief Property Management, and in line with the established United Nations Rules and Procedures, the incumbent is responsible for providing support in the efficient management of Claims and Property Survey programme in UNGSC and ensures its effective and timely operations. The Claims Assistant acts as the primary point for performing administrative and secretariat functions for Local Claims Review Board (CRB) and Local Property and Survey Boards (LPSB) in line with delegated authority. The Claims Assistant will be responsible for the following duties: - Prepares and presents cases to the Local Property Survey Board (LPSB) and Claims Review Board (CRB), provides clarifications and information to the Board(s) when requested, and follows up on actions and recommendations made by the committee(s). - Provides administrative support to the Chairperson of CRB. - Prepares and disseminates recommendations and approval of LPSB and CRB or Head of the Mission/Delegated Authority to concerned parties for actions – follow-up on actions to be taken. - Prepares and reviews Administrative Write-off cases (AW) and corresponding summaries and supporting documents, verify accuracy and reasonableness while ensuring that UN Rules and Regulations are complied with; ensures that that all documentation is promptly submitted, and case files correctly established. - Provides support in management of Claims activities in UNGSC, ensuring effective and efficient operation. - Reviews and analyzes compensation claims, and documentation received from other sources (Local Police, staff members and/or third-party claimants or their lawyers), in connection with loss or damage of property. - Provides support in analyzing documentation concerning loss of life, physical injury and loss/damage to property and records claims by category. - Manages staff-initiated accident and incident reports, relevant security reports and damage discrepancy reports (DDR) for review by LPSB and actively follows up with Security and Transport Section to ensure that reports submitted are accurate and timely. - Reviews, investigates, and collects additional information on third party compensation claims arising from traffic accidents involving UN vehicles and claims arising from UN occupancy of premises to facilitate a determination on the responsibility for the organization. - Maintains contact with Security and Liaison Sections/Vehicle Insurance Companies representatives/Third parties and Headquarters CRB in connection with claims cases involving UN properties/members for their discussion and finalization. - Follows-up on cases with third party insurance representatives and relevant Offices as and when required. - Updates Accidents/Incident database and facilitates the monitoring of any repetitive misconduct. - Arranges on-site visits to resolve discrepancies and contradictions in the evidence or for securing additional information. - Manages and updates the write-off and disposal transactions related to property survey using an ERP system such as Umoja. - Prepares reports and maintains statistics pertaining to claims and write-off cases. - Perform other tasks as required. PROFESSIONALISM: Knowledge of practices and approaches related to the application of Property Survey/Claims procedures and guidelines in accordance with applicable rules and regulations. Ability to complete all tasks within the given timeline, whilst ensuring that the required documentation has been completed and transmitted to the respective stakeholders. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. COMMUNICATION: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. High school diploma or equivalent is required. Job - Specific Qualification Certificate in Property Management and/or Fixed Asset management is desirable. Certificate in data analytics, business analytics or equivalent is desirable. A minimum of seven (7) years of progressively responsible experience in claims and property survey, legal or paralegal related functions is required. The minimum years of relevant experience is reduced to 5 for candidates who possess a first-level university degree or higher. Experience in the field of property write-off and disposal is desirable. English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if t