Business Transformation Officer - NOA, Aden Yemen The Republic

## Business Transformation Officer, Aden, Yemen - Organization:WFP - World Food Programme - Office:WFP Aden, Yemen DEADLINE FOR APPLICATIONS WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to theTerms and Conditionssection of this vacancy announcement). GENERAL INFORMATIONJOB TITLE:Business Transformation OfficerTYPE OF CONTRACT/LEVEL:Fixed Term NOASUPERVISOR:Head of TEC UnitUNIT/DIVISION:Information TechnologyDUTY STATION (City, Country):Aden, Yemen ORGANIZATIONALCONTEXT:These jobs are part of Global Headquarters (GHQ) and/or Country Offices (COs) and report to a more senior Business Transformation Officer or designate. Job holders at this level perform activities and analytical work of limited complexity supporting several business areas and maintaining contacts with business counterparts to bring business requests into IT. They use their limited technical knowledge and experience to assist in gathering and analysing business needs and supporting solution delivery. Job holders are likely to be working under the supervision of a more experienced staff member, receiving guidance and regular feedback on work performed. Partner with the business to understand their requests and operating environment in order to contribute to the transformation of business requirements into solutions exploiting IT capabilities and focusing on business satisfaction. KEYACCOUNTABILITIES(notall-inclusive,withindelegatedauthority): - Support digital initiatives through business cases, planning, risk tracking, stakeholder communication, benefits monitoring, post-deployment reviews and monitoring of user satisfaction, adoption and service performance. - Support the deployment, adoption, testing, user acceptance, documentation and handover of approved solutions, ensuring alignment with business, security, data quality and operational requirements. - Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies. - Identify opportunities to automate manual processes using approved WFP platforms, including Microsoft 365, Power Platform and other corporate tools, while maintaining basic knowledge of programming concepts. - Contribute to the baselining and tracking of business requirements through to implementation for efficient management of change. - Maintain up-to-date the service catalog of IT solutions offered to the business, including current, retiredand those in the pipeline to support effective knowledge management. - Ensure digital activities comply with WFP digital transformation standards, cybersecurity, data protection, application approval, enterprise architecture and organizational policies. - Assist in managing the IT service desk, ensuring effective incident and service request handling, timely escalation and resolution, accurate records, user communication, and monitoring of service performance and satisfaction. OTHERSPECIFICJOBREQUIREMENTS(detailstobedeterminedbyPostManagers): - Ensure the integrity, quality, confidentiality, and availability of business data by implementing data governance practices, supporting data validation processes, and promoting compliance with corporate data protection and information management standards. - Maintain digital platforms supporting programme accountability and beneficiary engagement, including the operation, administration, and integration of CFM-related systems such as MODA and SugarCRM. Ensure data accuracy, secure access management, timely issue resolution, and continuous support to WFP staff and Cooperating Partners. - Analyze existing business processes and workflows across different functions, identify inefficiencies, and recommend process improvements to enhance effectiveness, accountability, and operational efficiency. - Develop and maintain business intelligence solutions, dashboards, and analytical reports to support evidence-based decision making, programme monitoring, and operational oversight. Ensure data quality, consistency, and compliance with corporate information management standards. - Coordinate and monitor digital transformation and information management projects throughout their lifecycle, including planning, stakeholder engagement, implementation tracking, risk management, and reporting to ensure timely and successful delivery. - Support the development and implementation of information management and data strategies, ensuring data is collected, structured, analyzed, and shared effectively to support programme delivery, emergency response, and strategic decision-making. - Maintain oversight of the country office digital solutions portfolio, including system ownership, lifecycle management, performance monitoring, sustainability planning, and alignment with corporate technology standards. - Support the deployment, adoption, and stabilization of WFP corporate and country-specific digital solutions, coordinating with global and regional teams to facilitate system integration, user acceptance testing, training, change management, and post-implementation support. - Drive business process digitalization and automation initiatives by identifying opportunities to simplify workflows, eliminate manual processes, and improve operational efficiency through innovative technology solutions aligned with WFP digital transformation strategies. - Prepare and maintain functional, technical and user documentation, including requirements notes, test scripts, process diagrams, SOPs, user guides, handover materials and lessons learned. - Monitor user satisfaction, adoption and service performance for digital solutions, escalating gaps or risks and proposing corrective actions where needed. - Develop and deliver training, awareness sessions, and change management activities to strengthen the adoption and effective use of digital solutions, fostering a culture of innovation and continuous improvement a