IT Associate

- Organization:Aga Khan Development Network (AKDN) - Office:Aga Khan Foundation East Africa The Aga Khan Education Service, Kenya (AKES, Kenya) operates five schools in Kenya and provides nursery to senior secondary education in both national and international curricula. It is part of the Aga Khan Development Network (AKDN), a group of private development agencies working to improve living conditions and opportunities for people of all faiths and origins in specific regions of the developing world. - Ability to provide first-line end-user support and resolve IT incidents and service requests within defined service levels. - Ability to maintain accurate documentation and keep the IT helpdesk system updated. - Strong customer-service orientation in supporting users with technology-related requirements. - Ability to support the planning, implementation, maintenance and continuous improvement of technology infrastructure, including computer networks, cloud services, telephony, computing devices, education technology, teaching and learning equipment, and security and surveillance systems. - Ability to maintain appropriate documentation relating to technology infrastructure. - Understanding of cybersecurity policies, controls, compliance programmes and industry standards. - Ability to support security assessments, penetration testing and remediation activities. - Understanding of identity management, vulnerability management and security awareness. - Ability to support cybersecurity incident response and post-incident review processes. - Knowledge of data protection and other applicable statutory requirements from an IT perspective. - Ability to support the implementation, maintenance, licensing and effective utilisation of approved information systems, education technology and digital solutions. - Ability to support technology and digital transformation initiatives aimed at improving educational delivery, operational efficiency and user experience. - Ability to support data warehouse and analytics tools used for dashboard reporting. - Ability to support the management of the lifecycle of IT assets and software licences. - Ability to maintain accurate IT asset and software subscription records. - Ability to support the planning, procurement, deployment, maintenance and disposal of IT assets. - Ability to support assigned technology projects and workstreams within agreed scope, quality, budget and timelines. - Ability to support vendor identification, technical evaluations, vendor coordination, service-level monitoring and vendor performance reviews. - Understanding of backup, recovery, resilience and business continuity processes. - Strong analytical and problem-solving skills. - Ability to document, communicate, coordinate and present effectively in English. - Ability to work effectively within a team environment. - Professional, ethical and confidential approach to handling information and providing IT services. Qualifications and Experience: - Diploma in Computer Science, Information Technology, Information Management, or a related field from a recognised institution. - Relevant technical certifications. - Minimum of 2 years’ experience in IT support. The Aga Khan Schools (AKS), an agency of the Aga Khan Development Network (AKDN), is a global education system of schools, hostels and non-formal education programmes, serving more than 120,000 learners annually across 12 countries in East Africa, the Middle East, and South and Central Asia. Supported by over 7,000 teachers and staff, alongside dedicated volunteers, AKS is committed to improving quality of life through education by expanding access to high-quality, values-based learning that prepares learners to contribute meaningfully to their communities and an increasingly interconnected world. More information.. Region:Eastern Africa