Support Services Manager, Khartoum, Sudan

## Support Services Manager, Khartoum, Sudan - Organization:UNOPS - United Nations Office for Project Services - Office:UNOPS in Khartoum, Sudan Position Title:Support Services Manager Job Category:Support Services Duty Station(s):Khartoum Seniority Level:Mid Level Contract Type:ICA - IICA - Regular Contract Level:IICA 2 Posting Start Date:19-Aug-2026 Posting End Date:03-Sep-2026 The effective and successful achievement of results by the SSM directly impact on the development and performance of the programmes and projects, in sustainable development and project services in the country served. The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world's most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS' strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support. About the Country/Multi-Country Office The New York Portfolios Office (NYPO) manages UNOPS' New York-based portfolios, delivering project and programme management, procurement, HR, and financial services to global partners, from the UN Secretariat to Member States. NYPO strategically positions UNOPS with these partners, fostering collaboration to achieve growth and leveraging expertise in global portfolio design and implementation. We support the broader SDGs and 2030 Agenda, primarily assisting the UN Secretariat and other New York-based UN entities with a global reach. NYPO encompasses the Peace and Security Cluster (PSC), focusing on explosive threat management, and the Sustainable Development Cluster (SDC), providing diverse operational support to the UN system in New York. UNOPS supports the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner. Working in some of the world's most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners' expectations. With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it. A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. Background Information - UNOPS Peace and Security Cluster: For over 20 years, UNOPS Peace and Security Cluster (PSC) has provided portfolio and project management services in the area of mine action and explosive hazards, that are reinforced by comprehensive management and oversight controls. Under this umbrella, the Cluster is responsible for the implementation of projects that, through the engagement of inputs such as personnel, third parties, assets and other resources, deliver activities that produce substantive mine action outputs. Project management is conducted in line with UNOPS Project Management Manual (PMM), which incorporates best practices in the field, as well with a view to quality and cross-cutting initiatives such as workforce and talent management; knowledge and information management; health, safety, social and environmental management; diversity, equity and inclusion (DEI); gender equality and social inclusion (GESI); and the prevention of sexual exploitation, abuse and harassment (PSEAH). This comprehensive delivery platform is implemented in accordance with partner requirements and in line with UNOPS rules and regulations through the leadership of the Cluster Director, who has the overall authority and accountability for the performance of PSC on behalf of its clients. PSC operates within UNOPS' broader commitments to diversity, equity and inclusion (DEI), gender equality and social inclusion (GESI), and the prevention of sexual exploitation, abuse and harassment (PSEAH). Within the mine action context, these commitments are operationalised through the PSC GEDSI Strategy 2026-2029, which sets expectations for inclusive recruitment, workforce representation, and the integration of GESI and PSEAH into programme delivery and implementing partner oversight. All PSC roles, including this position, are expected to contribute actively to these commitments. Background Information - UNMAS Established in 1997, the United Nations Mine Action Service (UNMAS) works to eliminate the threat of landmines, explosive remnants of war (ERW), and improvised explosive devices (IEDs). UNMAS leads operational responses, coordinates mine action across the UN system, and contributes to global standards and policy development. UNMAS supports the UN's vision of \"a world free of the threat of landmines and unexploded ordnance, where individuals and communities live in a safe environment conducive to development, and where mine survivors are fully integrated into their societies.\" Operating under mandates from both the UN General Assembly and Security Council, UNMAS functions as a specialized service within the Department of Peace Operations (DPO). UNMAS operates under UN legislative mandates of both the General Assembly and the Security Council, or at the request of the UN Secretary-General or his designated official. When instructed by the Security Council or called upon by Member States, UNMAS deploys under humanitarian, peace and security mandates. UNMAS main headquarters is in the UN Secretariat, New York with a sub-office in Geneva. UNMAS provides direct support and assistance in the areas of explosive hazard threat mitigation to 18 countries/territories/missions, has a standby rapid response capacity and global technical advisors in the field of IEDs and Weapons and Ammunition Management. As an office within DPO, UNMAS supports peacekeeping and special political missions in accordance with Security Council mandates. UNMAS chairs the Inter-Agency Coordination Group on Mine Action (IACG-MA) and leads the Mine Action Area of Responsibility under the Global Protection Cluster. It also chairs the IMAS Review Board and leads the UN Coordinating Task Force on IEDs, supporting the Secretary-General's Disarmament Agenda. Background - PSC Sudan The PSC Sudan Programme, based in Khartoum and team in Port Sudan, works in close coordination with the National Mine Action Authority (NMAA), the UN Country Team and humanitarian partners. The project aims to protect civilians from the threat of explosive ordnance (EO) and strengthen the resilience of conflict-affected communities through a comprehensive, gender-mainstreamed and conflict-sensitive mine action response. It also supports broader humanitarian, early recovery and stabilization efforts by enabling safe access to areas contaminated by EO. UNMAS Sudan's key activities include land release operations, including urban EOD activities and building clearance, with the operational focus expected to shift toward the clearance of AT mines, including minimum-metal variants; delivery of both direct and indirect Explosive Ordnance Risk Education (EORE), tailored to different gender and age groups; and provision of technical advice to humanitarian, development, and peacebuilding (HDP) actors to help them safely operate in EO-affected environments. The project also leads the coordination of the Mine Action Area of Responsibility (MA AoR) in Sudan, co-chairing the s